With VDE Institute you have a trustfull partner for your testing and certification.
vege / Fotolia
2019-06-03

General Terms and Conditions

The VDE Testing and Certification Institute (VDE Prüf- und Zertifizierungsinstitut GmbH; following VDE Institute) is a company of the VDE Association for Electrical, Electronic & Information Technologies, which is the sole shareholder of the institute. The VDE Institute embodies the testing and certification system of the VDE and is an independent, neutral body, free from commercial and other dependencies.

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The VDE institute fulfils the criteria, which are established for notified bodies according to the respective EU Directives.
In order to protect the independence of the VDE Institute in respect to its testing, certification and inspection activities and to ensure the integrity on all organization levels, the executive board, the steering committee of the VDE Institute, other committees of the VDE or their individual members do not influence the professional and company-specific testing, certification and inspection activities of the VDE Institute nor do they receive specific information about any of these activities.

The prices for the performance of the testing and certification procedures of the VDE Institute for the customers and license holders will be calculated according to the respective schedule of prices and services. This serves also as an additional aspect to protect the independence of the VDE Institute.

When placing the order you accept the documents PM 045, PM 101, PM 102 and PM 103.

Decision rule describing how measurement uncertainty is accounted for when stating conformity with a specified requirement in a test report:
Conformity statements taking into account measurement uncertainty are decided in accordance with IEC Guide 115, Procedure 2, accuracy method, unless normatively otherwise specified or contractually stipulated. Decision rules which are not normatively defined are documented in the test report.

Complaints Management

Complaints about a supposed or detected failure of an agreed service or about an expected property of a product tested/certified by the VDE Institute or about other service of the VDE Institute as well as appeals against measures determined by the VDE Institute in the frame of the certification procedures or of incidents, like withdrawal of marks approval, publishing of misuse of a VDE mark etc. please report to our complaints management under the telephone number +49 69 8306-379.

For reporting misuse and illegal usage of the VDE marks as well as conspicuous or defective VDE tested/certified products that do not correspond to normative and legal requirements, also followed by personal or material damage, our contact persons will be available under the telephone number +49 69 8306-528.

For all cases in conjuction with services of testing, assessment, inspection or certification of the VDE Institute please read the Testing and Certification Procedure PM102 of the VDE Testing and Certification Institute.