Aufnahme eines jungen Mannes, der ein elektronisches Multimeter benutzt, während er einen Geschirrspüler in einem Haus repariert
cunaplus / stock.adobe.com
2024-06-24

Right to repair

In the EU, more and more discarded electrical and electronic equipment is being disposed of every year. According to a forecast by the Global E-Waste Monitor, the amount of global e-waste will increase to 74.7 million tons by 2030, with only just under 42% being recycled. In order to reduce the generation of e-waste and improve the sustainability of household appliances and electrical products, the so-called "right to repair" is being introduced at EU level.

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Hendrik Schäfer
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It is often easier and cheaper to replace a faulty electrical appliance than to repair it. Three quarters of consumers decide to replace a faulty appliance. Reasons for this include a lack of spare parts and the time it takes to repair an appliance. For example, if the washing machine of a family of four breaks down, it is often easier to order a new appliance online, which is delivered within a few days, than to wait for a repairer. Another aspect that motivates many consumers to buy a new appliance is the desire to benefit from technological advances, which for some appliances can be more energy efficient than extending the life cycle of an old appliance. You can find out here when it is worth replacing a defective old appliance.

To counteract this throwaway behavior and excessive consumption, the European Union wants to systematically promote the repair of products. Long-lasting products generally have a better environmental footprint than short-lived ones. The draft directive on the "right to repair" was adopted by the EU Parliament in April 2024. Once it comes into force, all EU member states will have two years to transpose the directive into national law, meaning that the right to repair is not expected to come into effect until 2026.

What will change for consumers with the right to repair?

Within the warranty period

If an appliance breaks down within the two-year warranty period after purchase, a complaint should be made to the manufacturer as soon as possible. Free repair now takes precedence over replacement, provided the costs are not higher than those of a replacement delivery and the repair does not cause "significant inconvenience to the consumer". It is advisable to refrain from attempting repairs yourself within the warranty period in order not to lose the legal right to a free repair.

After the warranty period

For defective devices that are no longer covered by the warranty, the right to repair still provides for a repair obligation on the part of the manufacturer, but no longer free of charge. This applies to the following product groups, provided a repair is possible:

  • Washing machines, washer-dryers and tumble dryers
  • Dishwashers
  • Refrigerators
  • Electronic displays (e.g. monitors and televisions)
  • Welding equipment
  • Vacuum cleaners
  • Servers and data storage products
  • Smartphones and tablets
  • Batteries for e-bikes and e-scooters

With the right to repair, manufacturers are obliged to make spare parts more easily available and provide repair instructions. This should also enable independent workshops or so-called repair cafés to repair products. In addition, a one-year warranty is to be introduced after the repair.

The period for which a repair must be offered depends on the type of product and is expected to be between 5 and 10 years. The repair costs has to be borne by the buyer, but must not be unreasonably high. Prices for typical repairs must be available on a website.

If you need to dispose of your device, please ensure that it is disposed of properly. You can find detailed information on this here.


Exclusion of liability/disclaimer

VDE Verband der Elektrotechnik Elektronik Informationstechnik e.V. and its affiliated companies (hereinafter each “VDE”) provide non-binding information on consumer protection topics. These publications are intended solely to raise general awareness of consumer protection in relation to electrotechnical products and issues. They expressly do not constitute professional or technical advice. The information is provided the best of one's knowledge and belief without having evaluated the actual conditions at a specific location or of a specific product.

While VDE makes every reasonable effort to ensure that the information is correct and complete, it cannot assume liability nor any warranty (neither explicitly nor implicitly) for the correctness, completeness or topicality of the content of the information provided.

The information may only be applied with the understanding that VDE cannot be held liable for any direct or indirect damage or loss of any kind. The use of the information provided does not release the user from the responsibility for his/her own actions and is therefore at his/her own risk.

Product-/Model-specific manufacturer specifications must be observed.